Willow Tree House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes, Supported living
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2022-01-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some families find comfort in how certain staff members listen to their concerns during visits, using gentle humour when things feel overwhelming. The building itself feels clean and well-maintained, with contemporary spaces that don't feel institutional.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement55
- Food quality55
- Healthcare68
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-01-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2021 inspection. This covers care planning, dementia-specific training, nutrition and hydration, and access to healthcare professionals such as GPs and community nurses. Dementia and physical disabilities are listed as specialisms, which implies that staff training and care planning should reflect these needs. No specific detail about training content, care plan review frequency, or food quality observations is included in the published summary.Is this home caring?
The Caring domain was rated Good at the November 2021 inspection. This covers kindness, dignity, respect, and whether people are treated as individuals. A Good Caring rating means inspectors were satisfied that staff interactions were positive and that people's independence and privacy were supported. No specific inspector observations, resident quotes, or relative feedback are recorded in the published summary text available for this report.Is the home responsive?
The Responsive domain was rated Good at the November 2021 inspection. This covers activities and engagement, individual care planning, response to complaints, and end-of-life care. A Good rating in this domain means inspectors were satisfied that the home was meeting individual needs and that people had access to meaningful occupation. No specific activity types, individual engagement examples, or end-of-life care detail are recorded in the published summary.Is the home well-led?
The Well-led domain was rated Good at the November 2021 inspection, improved from a previous Requires Improvement rating. A named registered manager, Miss Krista Jewell Morris, and a nominated individual, Mr Paul Hearn, are identified. The improvement across all five domains from the previous inspection is the clearest evidence that leadership has been effective in identifying and addressing problems. No specific examples of governance processes, staff culture observations, or family feedback mechanisms are recorded in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides support for adults under 65, including those with physical disabilities, alongside their older residents. They also care for people living with dementia. For those concerned about dementia care specifically, it's worth asking detailed questions about staffing levels and supervision approaches during your visit, as families report different experiences at different times. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willow Tree House scores 72 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good across all five inspection domains. The score sits in the positive-but-general band because the published inspection text provides limited specific observations, quotes, or direct evidence across most themes.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Some families find comfort in how certain staff members listen to their concerns during visits, using gentle humour when things feel overwhelming. The building itself feels clean and well-maintained, with contemporary spaces that don't feel institutional.
What inspectors have recorded
Experiences with management communication vary considerably between families. While some individual carers show genuine kindness and approachability, others report challenges getting timely responses to concerns or questions about care approaches.
How it sits against good practice
Every family's needs are different, so visiting and asking your own questions will help you understand if this is the right place for your loved one.
Worth a visit
Willow Tree House, on Sutton Road in Mansfield, was rated Good across all five inspection domains at its assessment in November 2021, published in January 2022. This is a meaningful improvement from a previous Requires Improvement rating, and it covers a home that cares for up to 60 people, including those living with dementia, physical disabilities, and nursing needs. A named registered manager and nominated individual are in place. The overall Good rating tells you the inspection team was satisfied across safety, care quality, leadership, and responsiveness at the time of the visit. The main uncertainty here is the age of the inspection (now over three years old) and the limited specific detail in the published summary. The July 2023 review noted no reason to change the rating, but that was a desk-based review rather than a site visit. On a visit, focus on the things the published text does not tell you: ask to see the actual staffing rota for a recent week, including nights; ask how many permanent staff work on the dementia unit; and observe how staff interact with your parent's potential neighbours in the corridors, not just in the show lounge. Watch for whether residents appear settled and whether staff move at a relaxed pace.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Willow Tree House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Willow Tree House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between modern facilities and consistent care
Willow Tree House – Your Trusted residential home,supported living
Choosing care means trusting others with someone you love, and that decision weighs heavy. Willow Tree House in Mansfield offers care for people with dementia, physical disabilities, and both younger and older adults who need support. The home sits in the East Midlands with modern facilities, though families report mixed experiences with the consistency of care across different shifts.
Who they care for
The home provides support for adults under 65, including those with physical disabilities, alongside their older residents. They also care for people living with dementia.
For those concerned about dementia care specifically, it's worth asking detailed questions about staffing levels and supervision approaches during your visit, as families report different experiences at different times.
“Every family's needs are different, so visiting and asking your own questions will help you understand if this is the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willow Tree House scores 72 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good across all five inspection domains. The score sits in the positive-but-general band because the published inspection text provides limited specific observations, quotes, or direct evidence across most themes.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Some families find comfort in how certain staff members listen to their concerns during visits, using gentle humour when things feel overwhelming. The building itself feels clean and well-maintained, with contemporary spaces that don't feel institutional.
What inspectors have recorded
Experiences with management communication vary considerably between families. While some individual carers show genuine kindness and approachability, others report challenges getting timely responses to concerns or questions about care approaches.
How it sits against good practice
Every family's needs are different, so visiting and asking your own questions will help you understand if this is the right place for your loved one.
Worth a visit
Willow Tree House, on Sutton Road in Mansfield, was rated Good across all five inspection domains at its assessment in November 2021, published in January 2022. This is a meaningful improvement from a previous Requires Improvement rating, and it covers a home that cares for up to 60 people, including those living with dementia, physical disabilities, and nursing needs. A named registered manager and nominated individual are in place. The overall Good rating tells you the inspection team was satisfied across safety, care quality, leadership, and responsiveness at the time of the visit. The main uncertainty here is the age of the inspection (now over three years old) and the limited specific detail in the published summary. The July 2023 review noted no reason to change the rating, but that was a desk-based review rather than a site visit. On a visit, focus on the things the published text does not tell you: ask to see the actual staffing rota for a recent week, including nights; ask how many permanent staff work on the dementia unit; and observe how staff interact with your parent's potential neighbours in the corridors, not just in the show lounge. Watch for whether residents appear settled and whether staff move at a relaxed pace.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Willow Tree House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Willow Tree House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between modern facilities and consistent care
Willow Tree House – Your Trusted residential home,supported living
Choosing care means trusting others with someone you love, and that decision weighs heavy. Willow Tree House in Mansfield offers care for people with dementia, physical disabilities, and both younger and older adults who need support. The home sits in the East Midlands with modern facilities, though families report mixed experiences with the consistency of care across different shifts.
Who they care for
The home provides support for adults under 65, including those with physical disabilities, alongside their older residents. They also care for people living with dementia.
For those concerned about dementia care specifically, it's worth asking detailed questions about staffing levels and supervision approaches during your visit, as families report different experiences at different times.
Management & ethos
Experiences with management communication vary considerably between families. While some individual carers show genuine kindness and approachability, others report challenges getting timely responses to concerns or questions about care approaches.
The home & environment
The physical environment gets noticed by visitors — modern, clean spaces that feel current rather than dated. While the building presents well, families suggest checking how the facilities support daily routines and resident needs throughout different times of day.
“Every family's needs are different, so visiting and asking your own questions will help you understand if this is the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
